Retention Specialist
- Titul ofertei
- Retention Specialist
- Nivelul carierei
- Middle-level (peste 3 ani)
- Denumirea firmei
- ING Asigurari de Viata
- Domeniu
- Tara
- Romania
- Oras(e)
- BUCURESTI
- Data introducerii
- Mie 17, Feb 2010
Descrierea firmei
ING Romania is part of ING Group, international financial institution of Dutch origin, offering banking, insurance and asset management services to 60 million clients in 50 countries, through its 112,000 employees. ING Romania covers 62 cities through its bank branches and life insurance agencies and employs about 900 full-time staff, also benefiting from a network of 2,000 life insurance consultants. ING Life Insurance entered the Romanian market in 1997,since 1999 being the leader of life insurance market.ING is dedicated to deliver financial services valued by clients. We can only achieve this mission through our people. This is why we put a continuous effort in recognising and attracting talent and further developing our human capital. ING core values represent the fundamental beliefs and the basics of our way of doing business: Integrity, Entrepreneurship, Professionalism, Responsiveness and Teamwork. We try to identify them in each and every employee
Descrierea postului
-Contribute at the implementation and evaluation of specific customer retention initiatives and loyalty programs according with the approved company retention&loyalty strategy -Document and detail specific retention initiatives part of the approved customer retention/loyalty program (flows, process, procedures) -Cross-functional collaboration for the Business Requests development, UAT monitoring, and development releases of the corresponding customer retention actions that required IT developments -Collaborate with the Direct Marketing division for the developement and implementation of the retention and loyalty component of the approved targeted campaigns. -Collaborate with external providers for the set-up of the loyalty programs -Support and monitor implementation of the company Net Promoter Score (NPS) measuring and improving all customer touch-points with the company -Monitor and evaluate implementation of each retention program, propose improvements measures when necessary -Contribute to the design and implementation of a differentiated customer service model in order to create bases for further development of a customer segment management -Identify market and customer trends that might be exploited in order to further improve customer retention and loyalty tactical plans -Play an active role accross organisation to identify customer retention issues and assure that the approved retention strategy is respected and that ING customer golden rules are met.-Collaborate with the Customer Intelligence Analyst for the build up and implementation of the customer segmentation, profiling and life time value modeling aiming to improve customer management initiatives across all products and service channel.-Identify customer segments to be addressed for the specific cross-sell, retention and loyalty programs-Support development of in-depth customer and portfolio analyses focusing on specific customer segment evolution, profiling and behavioral trends.
Cerinte
-University degree-Marketing or commercial ( Client services) experience-Fluent in English-PC skills (Access, SQL ans AS400 is an asset)-Client oriented attitude -Analytic reasoning -Very good communication skills, -Ability to manage complexe and cross-functional tasks -Good attention to details -Capability to work with deadline
Oferta (bonusuri, beneficii):
