Investigations & Complaints Officer
- Titul ofertei
- Investigations & Complaints Officer
- Nivelul carierei
- Entry-level (sub 3 ani)
- Denumirea firmei
- ING Asigurari de Viata
- Domeniu
- Tara
- Romania
- Oras(e)
- BUCURESTI
- Data introducerii
- Vin 16, Aprilie 2010
Descrierea firmei
ING Romania is part of ING Group, international financial institution of Dutch origin, offering banking, insurance and asset management services to 60 million clients in 50 countries, through its 112,000 employees. ING Romania covers 62 cities through its bank branches and life insurance agencies and employs about 900 full-time staff, also benefiting from a network of 2,000 life insurance consultants. ING Life Insurance entered the Romanian market in 1997,since 1999 being the leader of life insurance market.ING is dedicated to deliver financial services valued by clients. We can only achieve this mission through our people. This is why we put a continuous effort in recognising and attracting talent and further developing our human capital. ING core values represent the fundamental beliefs and the basics of our way of doing business: Integrity, Entrepreneurship, Professionalism, Responsiveness and Teamwork. We try to identify them in each and every employee
Descrierea postului
Competencies requirements: Excellent learning ability;Enthusiastic and proactive;Multitasking, able to deal with a variety of tasks in the same time;Open-minded & adaptable;Customer oriented; Problem-solving attitude and results oriented; Analytic thinking, attention to details, investigation skills; Communication skills (both written and oral, phone skills, communication control); Able to work under pressure and to react immediately when dealing with a crisis situation.
Cerinte
Job requirements: University degree Minimum one year experience in the insurance business (would be a plus)English (written, spoken)Excel/Access knowledge would be a plusJob responsibilities: Analysis/evaluation of the complaints/fraud/potential fraud cases and propose customized solutions;Formulate a complete and correct answer to client’s complaint;Continuously communicate with Legal, Compliance, CAS areas to minimize the risks associated to a complaint/fraud case;Represent division in Operations/Company projects;Reporting and analyze.
Oferta (bonusuri, beneficii):
