Cards Call Center Supervisor
- Titul ofertei
- Cards Call Center Supervisor
- Nivelul carierei
- Middle-level (peste 3 ani)
- Denumirea firmei
- BANCA ROMANEASCA SA
- Domeniu
- Tara
- Romania
- Oras(e)
- BUCURESTI
- Data introducerii
- Mie 09, Septembrie 2009
Descrierea firmei
In noiembrie 2003, cel mai mare grup financiar din Europa de sud-est, grupul National Bank of Greece (NBG), a achizitionat pachetul majoritar la Banca Romaneasca.In prezent este detinuta in proportie de 88,86% de National Bank of Greece, si 10,18% de Banca Europeana pentru Reconstructie si Dezvoltare.Grupul NBG are o prezenta puternica in 5 tari din Sud-Estul Europei, o retea in plina dezvoltare de peste 850 de sucursale, 21.000 de angajati si o cota de piata regionala de aproximativ 10% din creditele acordate persoanelor fizice.
Descrierea postului
• Assure excellent service and support through phone to all customers/potential customers of the Bank (incoming and outgoing call handling);• Always be informed about card products, procedures and services offered to customer at a certain time (continuous self-training);• Handling or helping call center agents with complicated customer requests • Monitor personnel performance• Supervise shift personnel in daily operations• Interview and make recommendations for open positions in the call center• Maintain scheduling and related reports• Ensure procedures are followed correctly• Participate in coaching, reviews and training assessments of shift personnel in conjunction with department manager• Review all requests for support of new technologies • Investigate new technology as directed
Cerinte
• 2 years supervisory experience or job related experience• Familiar with Credit and Debit card products lifecycle • Customer-oriented• Independent problem solving skills/ product knowledge/ management of customer expectation/ initiative• English - advanced• Univeristy degree
Oferta (bonusuri, beneficii):
